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- Download the Service Manager installation files
Hp service manager windows client download.Client Management Solutions - HP Display Manager
If you have not already done so, download the installation packages for the following components:. The Service Manager 9. Service Manager Service Portal open source and third-party redistributables package.
This patch provides the configuration file required for Service Manager 9. Note In the table above, xxxx represents the build number of the corresponding package. Send Help Center feedback.
To open the configured email client on this computer, open an email window. Searching the Help To search for information in the Help, type a word or phrase in the Search box. You will also find its grammatical variations, such as "cats". A phrase. You can specify that the search results contain a specific phrase. Service Manager 9. Topics that contain the word "cat". Click Fill Field Process, and then select the process that you want to call. To add a Case Exchange rule, follow these steps: 1.
In the rule from the Instance Name drop-down list, select the Case Exchange integration instance that you want to apply. In the Event drop-down list, select an event from, and then select the fields you want to add. Click Finish to add the new rule to the rule set. The form helps you to specify the wizard to run when the rule executes. Click Fill Field Wizard to run, and then select the wizard to run when the rule is executed.
Add a Clear Fields rule From a rule set, you can clear the value of specified fields in a record. Optionally, the rule can also clear the value in fields related to the specified fields. To add a Clear Fields rule, follow these steps: 1. In the Field Name column, select the fields to clear when the rule is executed. In the Clear Related Fields column, select whether to clear the value of related fields of the specified fields.
To add a JavaScript Validation rule, follow these steps: 1. Note: HP Service Manager 9. You may reference the current record as record in the JavaScript.
For example, if the field in a form is a category, it may be referred to as follows: record. You may set the returncode variable in the JavaScript to specify whether this rule was successful or should be treated as a failed validation.
A return code of 0 zero is considered successful it is the default , any other code is unsuccessful. The return code must be a numeric value. You may set the message variable in the JavaScript to specify a message that displays to the user if the rule is unsuccessful returns a non-zero return code. You may set the cursorposition variable in the JavaScript to specify a field on the current form where the cursor should be placed if the rule is unsuccessful.
Enter the JavaScript in the text box. To add a run JavaScript rule: 1. Select the Rule Set to which you want to add the rule. Click Run JavaScript. Type the Rule Description. Type the JavaScript to run in the text box. Click OK to add the rule. Add a Set Mandatory Fields rule Implementer This rule enables you to make one or more fields mandatory and to specify a default value for each field, which will be set if the mandatory fields are empty.
Select the error message type Pop-up or Screen that is displayed during validation. Click the Show All Error Messages Together check box if you want to display all error messages together during validation. Select the field name you want to set as mandatory.
You can choose a default value, which will be set if the mandatory fields are empty. Add a Set Mandatory Variables rule Implementer This rule enables you to set global and thread variables as mandatory.
If mandatory variables are empty, then a default value is set if specified in the Rule. Global variables are set when the operator logs on and the server automatically cleans them up when the session ends.
Thread variables do not have a consistent naming scheme. They are only valid for the current RAD thread. If the RAD thread terminates, the server automatically cleans up all thread variables.
Select a global or thread variable. Note: If a mandatory variable is empty, then the rule sets it to a default value. Type the variable of the default value. The rule is typically mapped to a workflow or workflow phase. For example, you can use the rule to send a notification when a phase is entered.
The rule type links to an existing notification record. To configure a notification, follow these steps: HP Service Manager 9. Click Fill Field Notification Name, and then select the existing notification record that you want to send when this rule is executed. Scripts enable you to interrupt the normal screen flow and gather the prerequisites before the form is displayed.
For example, you can use a script to automatically close an incident in five days. The script closes the incident. To add a Launch a Script rule, follow these steps: 1. Note: If you type an invalid script name, an error message appears. Recipients can be particular users or a group, either explicitly named or based on data in the form. This rule is used to send s at specific points in a workflow as opposed to create a general Service Manager notification outside of Process Designer that, for example, would apply for all Change Requests.
Then, follow the appropriate steps to configure the recipient: Users: Select a user type Operators or Contacts , and then select the operators or contacts accordingly. Then, follow the appropriate steps to configure the group: o Assignment Group: Enter a group name in the Group field, and then select Operators, Manager, or All in the Send To drop-down list.
Set Using JavaScript: In the script field that appears, set the recipients in the users array variable by using valid operator login names or contact names. If you select any field type apart from Operator or Contact, you have to select from Send To field.
For example, if you want to know the time taken for an incident record to move from the Validation phase to the Risk and Impact Analysis phase, configure a rule to start a clock when the record enters the Validation phase. Then, configure another rule to stop the same clock when the incident record moves to the Risk and Impact Analysis phase.
The time difference is stored in the clocks table along with start and stop times. To add a Start or Stop Clock rule to start a clock, follow these steps: 1.
Select Start Clock, and then click Next. In the Name of Clock pane, choose one of the following methods to define the clock name: Select the Fixed Name option to identify a specific clock. Type a clock name to add a new clock, or select an existing clock name from the drop-down list.
In the Use this schedule pane, select a predefined schedule or configure a schedule by using a JavaScript. In the Using this time zone pane, select the time zone that the clock uses. Options include the location of the system server, technician, customer, or CI. You can also enter a fixed value a specific time zone or configure the time zone by using a JavaScript.
Once that you have created a rule to start a clock, you can add another rule to stop the clock. To do this, follow these steps: 1. Select Stop Clock, and then click Next.
Note: The name of the stop clock rule should be the same as the corresponding sart clock rule. Click Finish to update the rule. Add a Set Field rule Implementer This rule enables you to set a field with a value that is determined by a JavaScript. From a rule set, you can select a common field from multiple tables and set its value based on a JavaScript expression. Note: Make sure that the field is set to the contents of the value variable. If it is not set to the value variable, the JavaScript cannot be processed.
To configure a field based on a JavaScript, follow these steps: 1. Select an applicable field name from the drop-down list. Type the JavaScript that sets the variable value to the desired value for the field in the text box.
When this rule is executed, unique sequential numbers for the records in the database are generated. When a new record is added, the unique sequential number is incremented or decremented based on the prefix or suffix provided. Whenever a new change request is added in the system, it assigns the change request with a unique change ID C10, the next change request you add will have the change ID C To add a Set Field from Number rule, follow these steps: 1.
Select the field from the Field Name drop-down list. Select the class from the Class of Number Record drop-down list. Add a Validate Date rule Implementer This rule enables you to validate a date field against an absolute date or a range of relative dates. For example, you can add a rule to validate whether a document expiration date is greater than or equal to the document creation date. To add a Validate Date rule, follow these steps: 1. Select the error message type: Pop-up or Screen to display during validation.
Select the field to validate from the drop-down list. Note: The drop-down list displays all fields with the Date data type from the current table. Select the comparison operator from the drop-down list. Select the Not option if you want to negate the comparison. Add a Field Validation against a List rule Implementer This rule enables you to select a field to validate against a list of values. This list may be global or manually defined.
Select Pop-up or Screen to set the type of error message that is displayed during validation. In the Field to Validate drop-down list, select the field to validate. If you select Global List, select the global list from the drop-down list. If you select Manual List, type the manual list names in the Value table. Note: If the field value does not match a value in the specified list, the system displays a message and sets the cursor to that field when the rule is not followed.
Add a Validate against Table rule Implementer This rule enables you to validate a field against a field in another table and fill data into other fields. You can also filter the data you are validating against, and fill data into other fields. Note: If the field value does not match a value in the specified table, the system displays a pop-up HP Service Manager 9. To add a Validate against Table rule: 1.
Click Validate against Table. Select the name of the table you want to validate against. Select the name of the field you want to validate against. You can filter the data you are validating against using a standard RAD query. The Fill To field represents the fields in the current table being validated. You can define fixed values or select a field from the current table to validate against a field. For example, the field to validate is Demo Number, field to validate against is Demo String 1, and the comparison operator is Is greater than or equal to.
Note: If the field to validate against is blank, the rule is ignored. If you need to enforce the rule, then use a Set Mandatory Fields rule on the filed you need to validate against. Select the Not check box if you want to negate the comparison. To validate against a field or manually defined value, follow the appropriate steps: To validate against a field, select Field under Values, and then select the field you want to validate against from the drop-down list.
To validate against a manually defined value, select Custom under Values, and then type the value to validate against the selected field. For example, to validate whether the Risk Assessment value is between 1 and 5, select the Is between comparison operator, and then type 1 and 5 in the Custom text box.
Add a Field Validation against a Table rule Implementer This rule enables you to validate a field against a field in another table and fill data into other fields.
Note: If the field value does not match a value in the specified table, the system displays a message and sets the cursor to that field when the rule is not followed. To add a Field Validation against a Table rule, follow these steps: 1. You can filter the data that you are validating against by using a standard RAD query. Note: The Fill From field represents the fields of the validation table against which it validates. To add a Popup Message Box rule, follow these steps: 1.
In the Using this message section, select whether you want to set a fixed message or to configure the message text by using a JavaScript. Then, enter the message or JavaScript in the relevant text box.
Note: If you select a fixed message, you can additionally enter localized versions of the message. If you select to set the message text by using a JavaScript, the JavaScript implementation handles the message localization. To localize a fixed message, first save the rule, and then open it for editing. An Edit localized labels button is now displayed next to the Fixed Message field.
Click the button to configure the language code, message ID, and text of the localized message. Select the message box type. When you select this rule type, you must select the message level and set the behavior when the user clicks "Ok.
Add an Assignment rule Implementer This rule enables you to automatically distribute records such as tasks or records to the groups and assignees who are most able to process them.
To add an Assignment rule, follow these steps: 1. Select one of the following assignment types: Automatic - take first: Service Manager automatically assigns the record to the first group or assignee that is identified in the Group Assignment and Individual Assignment panes see step 7 and step 8.
Manual - let the user choose: Service Manager presents a list of potential assignment groups and assignees to the user who has triggered the rule. In the Group Assignment pane, configure the group to whom the record is assigned when the rule is triggered that is, the value that is inserted into the field which you specified in the Group Field Name field.
To do this, follow these steps: a. In the Group Field Name field, enter the name of the field in which the name of the group that you want to assign the records to is stored.
In the Default Group field, enter the group to which the record is assigned if the remaining rules do not return a specific group. Select one of the following options to configure the assignment rule: o Service Based: Returns the groups that are defined in a specified service o Fixed: Automatically inserts a fixed value into the field that you specified in the Group Field Name field o Set Using JavaScript: Determines the group to whom the record is assigned based on a JavaScript 8.
In the Individual Assignment pane, configure the assignee to whom the record is assigned when the rule is triggered. Note: Assigning tasks or records to specific assignees is optional. If you want to assign records to a group only, select the None option. To do this, follow these steps: HP Service Manager 9.
Records can be assigned on a round robin basis or to the assignee who is currently assigned the lowest number of records. If you select the Round robin option, enter the field in which the time used for the calculation is stored in the Assignment Time Field Name field. Then, select the number of days that are taken into consideration when the assignment is calculated.
The default value is 60 days. If you select the Number of Assigned Tickets option, click Edit Query to open the condition editor and create the filter that determines the assignee. In the Assignee Field Name drop-down list, select the field in which the name of the assignee to whom you want to assign the record is stored. For example, you can use this rule to change the workflow phase of related records under specific conditions.
Select the type of record on which you want to run the action. Select Related Records to change the workflow status of records related to the record that triggers the rule. Select Other Records to change the workflow status of records that have a relationship with the current record that is built by a manually-defined query string.
Select Current Record to change the workflow status of the record that triggers the rule. Note: This option enables you to run a backend transition directly on the current record.
Configure the relationship between the records on which you want to run the action and the record that triggers the rule. If you selected the Related Records option, select a relationship type from the Relation Type drop-down list. If you selected the Other Records option, select a table from the Table Name drop-down list.
If you selected the Current Record option, there is no need to define a relationship. Click Edit Query if you want to define a subset of the related records on which the actions will be HP Service Manager 9.
Note: If you select the Other records option but do not specify a query, no records are queried. This prevents the rule from running the action on every record in the defined table. This step does not apply if you selected to run the actions on the current record only. The Query Editor widget functions similarly to the Condition Editor. However, note the following differences: o In the left-hand side LHS of the query, you can only select a field in the record on which you want to run the action.
Cross table fields are not supported. In the Run Rule Set field, select the rule set that is applied to the target records when this rule is triggered. In the Action after Rule Set field, select the action that is performed on the target records after the rule set is applied.
You can select to do nothing, save the record, or apply a backend transition. The list of available backend transitions is retrieved from the workflows of the target record's table name depending on the Relation Type that you selected. Note: This rule does not take locked records into account. If a record is locked when the rule is run, the action is not automatically rescheduled. For example, you can use this rule to automatically close incident records that have been in a Resolved state for a certain number of days.
To add a Run Scheduled Action rule, follow these steps: 1. When these conditions are met, a schedule instance is created and monitored by a backend scheduler. To enter an interval time in the Calc Interval field, use the following time format: o ddd hh:mm:ss Note: This option supports negative intervals.
That is, you can specify the length of time before a time that is set in a field. Use javascript to set variable actionexecutiontime: Enables you to use a JavaScript to set the time when the backend schedule is executed. Click Edit to set a further set of conditions that are applied once the time that is defined in the schedule instance is reached. In the Run Rule Set field, select the rule set that is applied to the current records when the backend schedule is executed.
In the Action after Rule Set field, select the action that is performed on the current records after the rule set is applied. The list of available backend transitions is retrieved from the workflows of the current record's table name. Note: This rule takes locked records into account.
If a record is locked when the rule is run, the action is automatically rescheduled. Caution: A scheduled action is triggered based on the interval that is configured in the rule.
If a user manually updates a field that the scheduled action will update later, the user s update will be overwritten by the scheduled action.
For example, the im. If you click Unlink All in a parent incident, this scheduled action is triggered; before the scheduled action is completed, if a user manually changes the Parent Incident value of a child incident, the user s update will be cleared later. Sample product label. Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command.
Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command.
Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Examples of where to find your product information label. Select a location. Europe, Middle East, Africa.
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